Last updated: 11 June 2020
In this policy, we explain how and why we collect your Personal Information, how we use it, and what controls you have over our use of it.
(a) “OAIC” means the Office of the Australian Information Commissioner;
(b) “Personal Information” means information about you which personally identifies you or may reasonably be used to personally identify you;
(c) “Sensitive Information” has the meaning given to that term in the Act;
(d) “Services” means the range of project development, procurement, project management, advice and consulting services provided by Tell Advisory;
(e) “we”, “us” or “Tell Advisory” means Tell Advisory Pty Ltd ACN 631 427 999, and its associated entities as appropriate;
(f) “Website” means https://telladvisory.com or any other website from time to time from which the Services are promoted; and
(g) “you” means you and anyone acting on your behalf or with your implied authority.
- What Personal Information do we collect?
We collect and hold various types of Personal Information, including:
(a) personal details, including name and date of birth;
(b) contact details, including your email address, mailing address and telephone number;
(c) financial information, including banking details, billing and payment details;
(d) contact data including your contact details such as your billing and postal address, email address and telephone number;
(e) financial data including banking, credit card, billing or other payment information;
(f) transaction data including details about payments to and from you and other details of Services you have purchased from us;
(g) usage data including information about how you use the Website;
(h) marketing and communications data including your preferences in receiving marketing from us and our third parties and your communication preferences;
(i) information necessary for or incidental to the provision of the Services;
(j) any other Personal Information that may be required in order to facilitate your dealings with us.
- How do we collect Personal Information?
We may collect Personal Information from you when:
(a) you access or use our Website;
(b) you communicate with our employees or clients;
(c) you deal with us in the course of business, including the provision of Services;
(d) you provide it as part of an application to work for us;
(e) we solicit it from third parties in the course of our business;
(f) it is provided by or on behalf of our clients in the course of us providing professional services to them;
(g) it is provided from publicly available records or public registries that we accessed in the course of providing professional services to our clients;
(h) you otherwise deal with us in the course of our business.
Where we solicit Personal Information, we only collect:
(a) non-Sensitive Information that is reasonably necessary for the services we provide; and
(b) Sensitive Information, if it is reasonably necessary for or directly related to services we provide and you have consented to its collection, or its collection is permitted or authorised by law.
If we solicit Personal Information, we will generally solicit it directly from you, unless it is unreasonable or impracticable for us to do so. Where we collect Personal Information about you from a third party without your prior consent, we will take reasonable steps to inform you that we have collected Personal Information.
- How we store and protect Personal Information
We prioritise the security of your Personal Information whilst it is in our possession. We may hold Personal Information in various forms, including but not limited to physical documents, electronic records, visual records and audio recordings. Physical files are kept securely inside our access controlled premises. Electronic files are stored securely on protected information systems and are only accessible through our secure network. We maintain physical security over our paper and electronic data stores, and confidentiality obligations form part of the employment contracts for all of our staff members and contractors.
We take reasonable steps to:
(a) ensure that Personal Information we collect is accurate, up-to-date, complete and relevant, other than where it is only collected to provide advice in respect of a particular point in time, in which case we will seek to ensure it is accurate, complete and relevant as at that particular point in time;
(b) ensure that Personal Information we use or disclose is accurate, up-to-date, complete and relevant, having regard to the purposes for which Personal Information is used or disclosed;
(c) protect Personal Information from misuse, interference and loss, and from unauthorised access, modification or disclosure; and
(d) destroy or de-identify Personal Information which we no longer need for the purposes for which it was collected, except where it is necessary to retain it in order to maintain ongoing records for our clients.
We cannot guarantee the security of information transmitted via the internet. As such, transmission of Personal Information via the internet is at your own risk and we cannot be held responsible for the security of such information.
- Why do we collect, hold, use and disclose Personal Information?
We may collect, hold, use and disclose your Personal Information for the following purposes:
(a) providing the Services, including communicating with you about the Services;
(b) to share your Personal Information to employees, contractors or other third party service providers of Tell Advisory to assist us with providing the Services;
(c) facilitating interactions with you in the course of operating our business;
(d) to respond to your enquiries and provide you with relevant information;
(e) storing information at third-party data centres;
(f) updating your Personal Information;
(g) complying with our legal obligations;
(h) to collect information required for reporting to relevant regulatory bodies;
(i) employing staff, including conducting criminal reference checks and other background checks permitted by law;
(j) for any other purposes for which you have consented from time to time.
If we engage third party contractors to perform services for us which involves handling Personal Information, we take reasonable steps to prohibit the contractor from using Personal Information except for the purposes for which it was supplied.
- Direct marketing
We will only send you direct marketing communications and information via mail, email and social media platforms about our Services with your consent. If you do not provide your consent to receive direct marketing communications, you may opt-out of receiving marketing communications from us by contacting us at the details below or by using opt-out facilities provided in our communications. We do not provide your Personal Information to other organisations for the purposes of their direct marketing.
- Overseas disclosure
It is unlikely that we will need to disclose your Personal Information to an overseas recipient or otherwise store your Personal Information overseas.
If we are ever required to do so, we will obtain your informed consent or ensure that the overseas recipients comply with the APPs or equivalent obligations.
- Using our website and cookies
To improve your experience on our website, we may use ‘cookies’: small data files that are served by our platform and stored on your device. These are used by us or third parties for a variety of purposes including to operate and personalise the website. Cookies may be used for recording preferences, conducting internal analytics, conducting research to improve our offering, assisting with marketing and delivering certain website functionality.
You may refuse to accept cookies by selecting the appropriate setting on your internet browser. However, please note that if you do this, you may not be able to use the full functionality of our Website.
- Third party links
Tell Advisory is not responsible for those third party websites, applications or resources. If you access such websites, applications or resources, you do so at your own risk and we make no representations or warranties regarding third parties’ privacy practices. We encourage you to read the privacy statements/policies of every website, application or resource you use.
- Accessing or correcting your Personal Information
We are committed to maintaining accurate, timely, relevant and appropriate information.
Where requested, we will provide you with a copy of the Personal Information that we hold which relates to you, provided that the request is made in accordance with the APPs (contained in the Act). We will also update any inaccurate information about you if you inform us that the information is inaccurate, out of date, incomplete, irrelevant or misleading.
There are no charges for requesting access to or the correction of your Personal Information, however if the volume of information we hold is excessively large, we reserve our rights to charge you any reasonable administration fees associated with your request.
You can contact our Privacy Officer regarding access to or correction of your information by any of the following methods:
Post: Level 17, 324 Queen Street, Brisbane QLD 4000
Phone: +61 7 3221 0001
We will respond to those requests within 30 days in accordance with our obligations under the Act. If we refuse a request to access or correct Personal Information, where reasonable, we will provide you our reasons for doing so and information about your ability to complain about such refusal.
In order to protect the confidentiality of your Personal Information, details of your information will only ever be passed on to you where we are satisfied that the information relates to you. Accordingly, we may request documentation from you which confirms your identity before passing on any Personal Information which relates to you.
- Making a complaint
Post: Level 17, 324 Queen Street, Brisbane QLD 4000
Phone: +61 7 3221 0001
We will investigate your complaint and attempt to resolve any breach that might have occurred in relation to the collection, use or destruction of Personal Information held by us about you in accordance with the Act. If you are not satisfied with the outcome of this process, then you may contact the OAIC.
- Further information
Should you wish to read more information on the Act, we recommend that you visit the website of the OAIC at www.oaic.gov.au.